Last update: January 27, 2025

 

This Privacy Policy describes how Ebony Fashion Store (hereinafter referred to as the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on www.ebony.es, or communicate with us in any other way related to the Site (collectively, the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to users of the Services, whether as a customer, website visitor, or any other person whose information we collect.

We recommend that you carefully read this Privacy Policy.

 

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, or for legal, regulatory, or operational reasons. Modifications will be posted on the Site along with the last update date. We will also take additional measures as required by applicable legislation.

 

Collection and Use of Your Personal Information

To provide our Services, we collect personal information from various sources. The types of information collected may vary depending on how you interact with us.

Information we collect directly from you:

  • Contact details: Name, address, phone number, and email.
  • Order information: Billing address, shipping address, payment data, and phone number.
  • Account information: Username, password, and security questions.
  • Customer service information: Data provided when contacting us.

Information collected about your use of the Site:

We may collect information automatically through cookies and similar technologies:

  • IP address, browser, and device information.
  • Browsing history and interactions with the Site.

Information obtained from third parties:

We work with partners and suppliers who help us operate our Site, process payments, and provide services. For example:

  • Shopify for managing our store.
  • Payment processors for handling banking information and cards.

Use of Your Personal Information

  • Provision of services and products: Process orders, manage your account, facilitate shipping, returns, and related transactions.
  • Marketing and advertising: Send promotional communications, personalize ads, and improve your experience on the Site.
  • Security and fraud prevention: Detect malicious or unauthorized activities.
  • Customer service and service improvement: Respond to inquiries and optimize our operations.

 

Use of Cookies

We use cookies to:

  • Operate and improve the Site.
  • Analyze usage and personalize your experience.

You can configure your browser to delete or block cookies. However, this may affect the functionality of the Site.

Disclosure of Personal Information

We may share your personal information with:

  • Service providers (payment processors, logistics, data analysis).
  • Business and marketing partners to personalize ads.
  • Affiliates within our corporate group.
  • Third parties involved in business transactions such as mergers or acquisitions.

 

Data Security and Retention

We strive to protect your personal information through administrative, technical, and physical security measures. However, no security measure is completely foolproof. We will retain your data as long as necessary to fulfill our legal or contractual obligations.

 

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request information about the data we store.
  • Deletion: Request that we delete your personal data.
  • Correction: Update inaccurate information.
  • Portability: Obtain a copy of your data in a structured format.
  • Marketing Opt-out: Choose not to receive promotional communications.

You can exercise these rights by contacting us using the contact details provided at the end of this Policy. We will respond within the applicable legal timeframes.

 

International Users

We may transfer your information to countries outside your place of residence. In these cases, we ensure an adequate level of protection through recognized mechanisms such as Standard Contractual Clauses.

 

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

  • Phone: 981 591 980
  • WhatsApp: 682 211 205
  • Email: hola@ebony.es
  • Website: www.ebony.es
  • Postal Address: General Pardiñas, 25, Santiago de Compostela, 15701, A Coruña, Spain

For legal purposes, Ebony Fashion Store is the data controller of your personal information.