At Ebony Fashion Store, we want your shopping experience to be satisfying. If for any reason you need to return an item, we offer a clear and simple process to ensure a hassle-free return. Below, you’ll find the conditions and steps to follow for returning your online order.

 

Important: We do not offer product exchanges. If you need a different size, color, or item, you can place a new order and return the unwanted item for a refund.

 

General Return Conditions

• Return Period: All online order returns must be made within 30 calendar days from the date of purchase. If you receive a defective or damaged item, you have 15 calendar days from the delivery date to notify our customer service team at hola@ebony.es.
• Product Condition: Items must be in perfect condition, unused, with their original tags and packaging intact. Additionally, the purchase invoice must be included.
• Event-Specific Items: Some products include a security seal that allows you to try them without compromising the return. To be eligible for a return, this seal must remain intact.
• Personalized Items: Customized products made according to customer specifications cannot be returned or exchanged.
• Right to Refuse: Ebony Fashion Store reserves the right to reject returns that fall outside the stated timeframe or do not comply with our return policy.

 

How to Return Your Order

Return at Our Physical Store: You can return your order directly at our store in Santiago de Compostela without needing to request it online. Simply bring the items you wish to return along with your online purchase invoice. No return fees apply for in-store returns.

Return by Shipping to Our Store:

1. You can request a pickup service for your return through Correos Express, managed directly via their website using the link provided. Once requested, you will receive a return label that must be printed and visibly attached to the return package.

2. Alternatively, you can drop off the package at any Correos office using a return code that we will provide when you request a return on our website.

You have 3 calendar days from the date the return label or code is generated to send your package.

 

Important Information

• If you return your order within the first 15 calendar days from the purchase date, the return is free of charge.
• If the return is made after the first 15 calendar days, a €3.95 shipping fee will be deducted from the refund amount.

 

Refunds

Refunds will be processed using the same payment method as your original purchase. Once the return has been received and verified, the refund will be issued within 7 to 10 business days.

If you need further assistance, feel free to contact us via email at hola@ebony.es.

 

Thank you for choosing Ebony Fashion Store.